Features That Make You Productive

Takes seconds to setup

Getting started couldn't be faster. There's no software to install, no web server to configure, and no programming involved! You can get started in minutes. You'll get your own Rocketcontact.com address (like you.rocketcontact.com), or if you prefer you can even use your own custom address. You'll also get pre-existing designs to choose from, space, and much more! Get start today with your free account!

Works with your existing emails

Provide us with as many email accounts as you want and we'll download messages from all of them. It's as easy as that! You can then reply to your messages from the helpdesk using the same address it was sent to or another one.

Get your messages to the right people

Filters let your incoming emails to be categorized so the right staff get them. If an email goes to support@yourcompany.com you can categorize it as support. If it also has the word "emergency" in the subject, you can tag it as such. There are endless possibilities to what you can do with filters! You can use criteria such email address, subject, and message content to create filters.

Custom look in a click

Choose from our pre-existing color themes to match your existing web site. With just a single click you can change the color scheme. The changes will be reflected immediately. Don't like what you see? Just choose another theme!

Security and permissions

Give people or groups of people to view some requests, but not others. You may want to create a "management" group with the higher-ups in your company that have access to all requests, while creating a "support" group that only has access to certain categories.

User profiles

Keep your staff and client phone numbers, email addresses, titles, addresses, and other contact information all in one place. Need to give a client a call because email just isn't cutting it? Just view his profile!